Michael's Blog

Good evening ladies & gentlemen of the greater Kelowna business community and thank you for coming out tonight to hear us.  At…

Challenged or Disabled, That is the Question? The word disabled has so many negative meanings in society. People think because I have…

I am proud to say that I live in an area where there is a Starbucks. I happen to like the atmosphere…

Here are some tips for serving people with a challenge: Treat people with challenges with respect and consideration. Use patience, optimism, and…

The people at WestJet and their commitment to the spirit of service motto will always impress me. The customer service aspects of…